1 reviews | Active since Feb 2024
UFO deposit refund
On the 27th of January 2024, I paid a R6000 deposit towards a couch I wanted to lay buy at UFO Menlyn Mall.
On the 31st of January I submitted a request for a refund as I no longer wanted to buy the couch due to finding something better elsewhere.
On the 19th of February 2024 I followed up with the store salesman Winnie and she advised that her manager was away for two weeks but, the manager will process the refund on Thursday 22 February 2024.
To day is the 27th of February 2024, I contacted the Manager and advised her that I still have not received my refund, she then said she will call back in a few minutes with feedback.
A few minutes later, the manager calls back to inform me that my refund will be processed today 27th February 2024 and I will receive my refund within 2 to 3 days.
UFO, where is my money??!!!!!
We're sorry to hear that you had an unpleasant experience at our store.
This behavior is unacceptable, and we apologize for any inconvenience or discomfort it may have caused.
Your feedback is important to us and helps us grow. will be in touch with the Regional manager and head office.
Kind Regards,
Customer Service
Gerald Gotha
We're sorry to hear that you had an unpleasant experience at our store.
This behavior is unacceptable, and we apologize for any inconvenience or discomfort it may have caused.
Your feedback is important to us and helps us grow. will be in touch with the Regional manager and head office.
Kind Regards,
Customer Service
Gerald Gotha
Thank you for bringing the issue to our attention. We are please to inform you that we have resolved the problem you encountered. Our team worked diligently to identify and rectify the issue,
We apologize for inconvenience this may have caused and appreciate your patience throughout the process. Your Satisfaction is our top priority, and we are grateful for your continued support.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team we are here to assist.
Thank you again and we look forward to serving you in the future
Kind Regards,
Customer Service
Gerald Gotha
Thank you for bringing the issue to our attention. We are please to inform you that we have resolved the problem you encountered. Our team worked diligently to identify and rectify the issue,
We apologize for inconvenience this may have caused and appreciate your patience throughout the process. Your Satisfaction is our top priority, and we are grateful for your continued support.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team we are here to assist.
Thank you again and we look forward to serving you in the future
Kind Regards,
Customer Service
Gerald Gotha