UFO CRONIES

In September last year I started to lay- buy a bedroom suite from UFO Carnival in November I realised that I would not be able to pay off the amount as I had expected due to pressing financial commitments. I informed the store that I would therefore like a refund. The lady in store advised me not worry about me falling behind with my payments and told me that I should try to pay in December or January. I reluctantly agreed to proceed with the intention to purchase. On the 26th December 2019, I went in store again and requested a refund, I was assisted by Berny who informed me that everything would be processed as soon as their offices open on the 27th and I would probably get my refund the following week. I have been calling the store every week since then. I have been told story after story. My husband went to enquire in store and they all pretended not to know anything about my request for a refund. Apparently no work had been done, nothing was sent to their head office. Seeing I was nowhere close to getting my money back I then decided to spend R5000 from the R7500 I had paid by buying a bed. On 20th January I spoke to Steven who assured me that I would get my refund that same week. I was also told that the bed I purchased would be ready for collection on Thursday , 23 Jan. I called Steven again On Friday, he promised to get back to me. I called on 29 Jan and spoke to Briyana/ Adele who promised to also make a follow up and get back to me after 2 hours. Well of course the call never came through. I have experienced the worst with UFO Furniture. I wonder if I will ever get my bed and refund. I am disgusted by your service and would NEVER recommend this shop to anyone. **************** if you ask me