MM
Mpuse M
1 reviews | Active since Jan 2020
16 Oct 2023, 21:12
Torn bar chairs
I bought a lofty bar set in December 2022 at kollonade mall, the stitches on the chair started to torn in April, I spoke to the sales person and later spoke to the manager,I was advised that the lofty bar set was out of stock for exchange but the Shop will let me know as soon they received the stock ,weeks went by and other chairs started to torn,then I asked to exchange with another type of bar stools, I was advised that they are also not on stock, to date I am still waiting... I requested the shop to to collect their chairs and give me the store credit so I can buy something else if I can't get the chairs that i love. I complained of the defects in the 4th month now we are in the 10nth month, they will start telling me about guarantees. I cannot wait any longer if I can't get the store credit,the shop must refund my money
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Replies (6)0
Replies (6)
UFO Furniture's replyOfficial
17 Oct 2023, 08:05 Good Morning Dear Customer
Our apologies for the inconvenience.
I will contact the store and assist in resolving the mentioned complain.
Kind regards,
Gerald Gotha
Customer Experience Manager
Our apologies for the inconvenience.
I will contact the store and assist in resolving the mentioned complain.
Kind regards,
Gerald Gotha
Customer Experience Manager
UFO Furniture's reply17 Oct 2023, 08:05
Official
Good Morning Dear Customer
Our apologies for the inconvenience.
I will contact the store and assist in resolving the mentioned complain.
Kind regards,
Gerald Gotha
Customer Experience Manager
Our apologies for the inconvenience.
I will contact the store and assist in resolving the mentioned complain.
Kind regards,
Gerald Gotha
Customer Experience Manager
MM
Mpuse M's updateReviewer Update
17 Oct 2023, 16:57Good day Gerald Gotha
I received your response from the store manager informing me that I cannot receive my refund but I can exchange for something else. If you read my complaint correctly you will take note that I complained in April, exactly 4 months after receiving the chairs, and I do not mind to get a credit note and buy something else in my own terms, buy something that I need not exchange for the sake of doing it. If you cannot give me a credit note I need my money back, I will buy quality chairs somewhere else where they value and respect their customers. I have been patient with the store for the last 6 months, who wait for the exchange goods for 6 months? All I need is for the store to collect their chairs like I requested in April and get the store credit/voucher or have my money back
I received your response from the store manager informing me that I cannot receive my refund but I can exchange for something else. If you read my complaint correctly you will take note that I complained in April, exactly 4 months after receiving the chairs, and I do not mind to get a credit note and buy something else in my own terms, buy something that I need not exchange for the sake of doing it. If you cannot give me a credit note I need my money back, I will buy quality chairs somewhere else where they value and respect their customers. I have been patient with the store for the last 6 months, who wait for the exchange goods for 6 months? All I need is for the store to collect their chairs like I requested in April and get the store credit/voucher or have my money back
MM
Mpuse M's update17 Oct 2023, 16:57
Reviewer Update
Good day Gerald Gotha
I received your response from the store manager informing me that I cannot receive my refund but I can exchange for something else. If you read my complaint correctly you will take note that I complained in April, exactly 4 months after receiving the chairs, and I do not mind to get a credit note and buy something else in my own terms, buy something that I need not exchange for the sake of doing it. If you cannot give me a credit note I need my money back, I will buy quality chairs somewhere else where they value and respect their customers. I have been patient with the store for the last 6 months, who wait for the exchange goods for 6 months? All I need is for the store to collect their chairs like I requested in April and get the store credit/voucher or have my money back
I received your response from the store manager informing me that I cannot receive my refund but I can exchange for something else. If you read my complaint correctly you will take note that I complained in April, exactly 4 months after receiving the chairs, and I do not mind to get a credit note and buy something else in my own terms, buy something that I need not exchange for the sake of doing it. If you cannot give me a credit note I need my money back, I will buy quality chairs somewhere else where they value and respect their customers. I have been patient with the store for the last 6 months, who wait for the exchange goods for 6 months? All I need is for the store to collect their chairs like I requested in April and get the store credit/voucher or have my money back
UFO Furniture's replyOfficial
18 Oct 2023, 08:19Good day Mpuse Mlangeni
The store will be collecting the lofty bar in the next 48 hours and a Credit will be on the account for you too use when ready.
Kind regards,
Gerald Gotha
Customer Experience Manager
The store will be collecting the lofty bar in the next 48 hours and a Credit will be on the account for you too use when ready.
Kind regards,
Gerald Gotha
Customer Experience Manager
UFO Furniture's reply18 Oct 2023, 08:19
Official
Good day Mpuse Mlangeni
The store will be collecting the lofty bar in the next 48 hours and a Credit will be on the account for you too use when ready.
Kind regards,
Gerald Gotha
Customer Experience Manager
The store will be collecting the lofty bar in the next 48 hours and a Credit will be on the account for you too use when ready.
Kind regards,
Gerald Gotha
Customer Experience Manager
UFO Furniture's replyOfficial
23 Oct 2023, 08:33 Good day Mpuse Mlangeni
The collection done on the lofty bar and Credit done on the account for you too use when ready.
Kind regards,
Gerald Gotha
Customer Experience Manager
The collection done on the lofty bar and Credit done on the account for you too use when ready.
Kind regards,
Gerald Gotha
Customer Experience Manager
UFO Furniture's reply23 Oct 2023, 08:33
Official
Good day Mpuse Mlangeni
The collection done on the lofty bar and Credit done on the account for you too use when ready.
Kind regards,
Gerald Gotha
Customer Experience Manager
The collection done on the lofty bar and Credit done on the account for you too use when ready.
Kind regards,
Gerald Gotha
Customer Experience Manager
MM
Mpuse M's updateReviewer Update
23 Oct 2023, 22:13Good day Gerald Gotha
Thank you for keeping your word regarding collection of the chairs,I wish I came here in April already.however I do not understand how the credit is done. I asked the shop to send me a voucher/a written note or anything official that shows that I have some money to use at your stores but I was told that the money is in my account and I can only use it in Montana branch... This is tiring and unacceptable, it feels like I bought goods in some shop in marabastad!!! Can you contact me tomorrow so we can arrange for me to get my refund
Thank you for keeping your word regarding collection of the chairs,I wish I came here in April already.however I do not understand how the credit is done. I asked the shop to send me a voucher/a written note or anything official that shows that I have some money to use at your stores but I was told that the money is in my account and I can only use it in Montana branch... This is tiring and unacceptable, it feels like I bought goods in some shop in marabastad!!! Can you contact me tomorrow so we can arrange for me to get my refund
MM
Mpuse M's update23 Oct 2023, 22:13
Reviewer Update
Good day Gerald Gotha
Thank you for keeping your word regarding collection of the chairs,I wish I came here in April already.however I do not understand how the credit is done. I asked the shop to send me a voucher/a written note or anything official that shows that I have some money to use at your stores but I was told that the money is in my account and I can only use it in Montana branch... This is tiring and unacceptable, it feels like I bought goods in some shop in marabastad!!! Can you contact me tomorrow so we can arrange for me to get my refund
Thank you for keeping your word regarding collection of the chairs,I wish I came here in April already.however I do not understand how the credit is done. I asked the shop to send me a voucher/a written note or anything official that shows that I have some money to use at your stores but I was told that the money is in my account and I can only use it in Montana branch... This is tiring and unacceptable, it feels like I bought goods in some shop in marabastad!!! Can you contact me tomorrow so we can arrange for me to get my refund
UFO Furniture's replyOfficial
21 Dec 2023, 15:41Dear UFO customer.
Thank you for bringing the issue to our attention. We are please to inform you that we have resolved the problem you encountered. Our team worked diligently to identify and rectify the issue,
We apologize for inconvenience this may have caused and appreciate your patience throughout the process. Your Satisfaction is our top priority, and we are grateful for your continued support.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team we are here to assist.
Thank you again and we look forward to serving you in the future
Kind regards,
Gerald Gotha
Thank you for bringing the issue to our attention. We are please to inform you that we have resolved the problem you encountered. Our team worked diligently to identify and rectify the issue,
We apologize for inconvenience this may have caused and appreciate your patience throughout the process. Your Satisfaction is our top priority, and we are grateful for your continued support.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team we are here to assist.
Thank you again and we look forward to serving you in the future
Kind regards,
Gerald Gotha
UFO Furniture's reply21 Dec 2023, 15:41
Official
Dear UFO customer.
Thank you for bringing the issue to our attention. We are please to inform you that we have resolved the problem you encountered. Our team worked diligently to identify and rectify the issue,
We apologize for inconvenience this may have caused and appreciate your patience throughout the process. Your Satisfaction is our top priority, and we are grateful for your continued support.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team we are here to assist.
Thank you again and we look forward to serving you in the future
Kind regards,
Gerald Gotha
Thank you for bringing the issue to our attention. We are please to inform you that we have resolved the problem you encountered. Our team worked diligently to identify and rectify the issue,
We apologize for inconvenience this may have caused and appreciate your patience throughout the process. Your Satisfaction is our top priority, and we are grateful for your continued support.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team we are here to assist.
Thank you again and we look forward to serving you in the future
Kind regards,
Gerald Gotha