Terrible after sales experience

Terrible after sales service. I used the online laybye option and paid for a coffee table over 2 months. I was told delivery is nationwide and seamless. This was a lie!! I paid on the 28th of May and I still have not been given a date for delivery. After making the effort to follow up on my purchase; I told last Friday the truck would leave Joburg and my mom would have her gift by Tuesday the 14h. Today I'm told it was never loaded and will be loaded on next trip to EC. I do not know when that is and no effort has been made to inform me. Reaching them is a nightmare and when they decide to respond you will not get specifics like delivery date!!! So Do NOT buy from them! I repeat do not!!! They will deliver next year smh

I'm annoyed because my mom was so excited when I told her she is finally getting her table kanti UFO will fail me this badly!