Sunken Henwood bed sets after 6 months of purchase.

Good day Gerald

I will have you know that since my complaint, I have upgraded from the original medi and spine beds to Henwood queen beds. So from paying 8000 for two bed I have now paid a total of 16000 for two Henwood beds.

6 months into having the new set of beds I am experiencing dipping in both mattresses, again, these are beds for two 14 year olds who weigh under 50 kg’s each, when purchasing the beds I was again told that they are of best quality and that I should not be experiencing any problems. At this point I am not sure how UFO is still in business, the reviews of this company on Hello Peter are horrible to say the least.

People cannot be spending their hard earned money on such bad quality products. I went through a year of horror with your company last year with a total of four bed exchanges because your Centurion branch manager Newman is extremely lacking in customer service.

I visited the store again in April to lay a complaint about the Henwood sets, as usual Newman was not available and I was told that Kgomotso his standin was out for lunch. I was promised that she would give me a call once she returns which never happened. I have called the store each time since and everytime I am asked to hold for the manager and somehow the call miraculously disconnects.

You guys really like pushing people and if you think I’m just going to let this go then you are sadly mistaken. I expect for someone to call me if not I WILL proceed with taking further steps as promised in my last complaint. I am sick and tired of your bad service.