REFUSAL TO REPAIR DAMAGED GOODS

I purchased a Trapatoni Lounge Suite in September and a week later noticed the one couch was faulty and needed repairs. I logged a call on your website directed to the Marlboro branch and received no response. I have been following up with Keneilwe who was my sales person and kept getting the run around. Now when I follow up they tell that Keneilwe has left and Precious Sunduza has been trying to pick up the pieces and get me in contact with their repairs department.<br> In December Salome send an email saying that their repairs department is closed. It's now February and I have been following with her and I still do not have a commitment to get the couch repaired. I am very annoyed and regret the R50k I spent at your store. Your service is terrible and once the sale is made no one cares about the customer anymore.<br> <br> PS: I am alarming anyone I come across to never buy from UFO unless they are looking for horrible service.<br>