Refund Nightmare 🤯

So I bought a base set (Santorini Queen set) on lay by from 30/08/2022 and finished my lay-by on the 28/10/2022 at Alberton city . The base set was on Special for R5499.00 however I was mistakenly charged An extra R500 .I noticed this later that evening that I was over charged .I than returned back to the store and the Saleman Patrick who was very helpful in helping me.He advised me that refunds are usually done on Tuesdays,I understood and was on my way. It has now been a week and iv still not received my money,iv been in contact with the store regarding this matter and I was informed that they had processed my refund .They are not certain why I have not received my money as yet It makes me very upset that I have to wait this long to get my money back .This is completely unacceptable and very unprofessional that such a large company has to take an entire week to refund me MY money .It’s just not fair that I must keep chasing for my money. I cannot even enjoy my new bed because of this matter .im honestly not happy with how my matter was handled by the above . I’m not happy AT all.I’m close to actually returning the bed completely .This has left me with a very bad experience of the brand.