Poor Service / Product Quality

Purchased a lounge suit in November 2023 from the Centurion branch. I contacted the Store Manager at the Centurion branch on Saturday 20/01/2024 to inform that one of the chairs are faulty (no longer reclining / opening, keeping in mind that the set is less than 3 months old.

He informed that this process takes 21 working days. This is absolutely pathetic to have an item that is used daily that will take such a long time to resolve. The Store Manager informed me that he will provide feedback by Tuesday 23/01/2024.

I left him a message on Monday 22/01/2024 to inform that I will be available at the premises on Tuesday 23/01/2024 to ensure that they can inspect / collect the faulty chair whereby he informed that he will follow up with the applicable department and provide feedback by COB Monday 22/01/2024. No feedback from his side on Monday. I again sent a message to him on Tuesday 23/01/2024 to get feedback but the message was read but no reply from him. On Wednesday 24/01/2024, I again contacted the store to get feedback and was informed that he is not available, only to receive a message a few minutes later that he will follow up.

This is totally unacceptable as with the original delivery the single chair was faulty and we refused to take delivery. They then delivered the same faulty chair the following day with the same problem and this time with grease marks on it. Obviously we again refused to accept delivery. Only on the 3rd delivery, we received another chair.

The service in store were absolutely excellent while in process to purchase the set but ended straight after payment was made as there was also a delay with the delivery as well as lack / no feedback from the manager when the faulty chair was delivered.

This is indeed a major concern regards to product quality if this happens within such a short period of having the set.

I can honestly not foresee to purchase anything from them again or refer anyone if UFO Furniture.