Poor service at UFO Centurion mall

I bought 2 chairs/couch at Centurion Mall last year in November, this year in January the leg of one of the chairs broke only to find out that the back legs were installed at the front and vice versa by the delivery guys, I contacted the lady who helped me with the purchase and after waiting for a few weeks they eventually came and took the chair for repairs,

2 weeks later the chair was returned with the same issue, the leg was broken and even other legs were not completely balanced, the delivery guys went back with it, I specified on the invoice that I need my money back so as I can move and buy elsewhere since they are truly not committed to helping me,

No one contacted me, until I called the lady again explaining to her that the delivery guys went back with the couch because the conditions of the couch has worsened and I don't have anywhere to seat while I wait for them to communicate, she then told me call the store,

I called the store this past Saturday, spoke to the line manager and he promised to investigate and get back to me, to this very day nothing has happened, no communication, no money back, no couch nothing, frustrations are piling up as me and my family are struggling with seats.

I thought UFO was better only to realize that it's the worst, I am very dissapontment , dissatisfied customer. 😩