KM
Katlego M
1 reviews | Active since Feb 2024
07 Feb 2024, 11:00
Poor quality of ufo furniture
Good morning
I’m katlego mashilane I’m writing to you because I’d like to lay a complaint regarding UFO furniture store, I bought a bed last year around may, a couple of weeks later, the base started having weird sounds, and I’ve been complaining about it since last year but it hasn’t been exchanged, and mind you in may my 1 year warranty will be expired, for which is unfair because I’ve spent R4000 on it…. They have poor customer service, and they don’t consider our rights, this is by far the worst experience I’ve ever had …. I hope you guys help me urgently … my number is +***
Thank you
Helpful (0)
Replies (3)0
Replies (3)
UFO Furniture's replyOfficial
07 Feb 2024, 14:35Dear Katlego Mashilane
We're sorry to hear that you've had inconsistent experiences with our product.
We take quality control very seriously, and we would like to investigate this further.
Our apologies for the delay in resolving your complain.
I will contact the store and the regional Manager to assist in resolving the mentioned complain. ASAP.
Kind Regards,
Customer Service
Gerald Gotha
We're sorry to hear that you've had inconsistent experiences with our product.
We take quality control very seriously, and we would like to investigate this further.
Our apologies for the delay in resolving your complain.
I will contact the store and the regional Manager to assist in resolving the mentioned complain. ASAP.
Kind Regards,
Customer Service
Gerald Gotha
UFO Furniture's reply07 Feb 2024, 14:35
Official
Dear Katlego Mashilane
We're sorry to hear that you've had inconsistent experiences with our product.
We take quality control very seriously, and we would like to investigate this further.
Our apologies for the delay in resolving your complain.
I will contact the store and the regional Manager to assist in resolving the mentioned complain. ASAP.
Kind Regards,
Customer Service
Gerald Gotha
We're sorry to hear that you've had inconsistent experiences with our product.
We take quality control very seriously, and we would like to investigate this further.
Our apologies for the delay in resolving your complain.
I will contact the store and the regional Manager to assist in resolving the mentioned complain. ASAP.
Kind Regards,
Customer Service
Gerald Gotha
KM
Katlego M's updateReviewer Update
07 Feb 2024, 16:12The most annoying part is that they told me that I’ll fetch my base today, i paid for transport and then the next thing they told me that I’ll have to fetch next week, so i have to take money from my pocket again to pay for transport, nah come on
KM
Katlego M's update07 Feb 2024, 16:12
Reviewer Update
The most annoying part is that they told me that I’ll fetch my base today, i paid for transport and then the next thing they told me that I’ll have to fetch next week, so i have to take money from my pocket again to pay for transport, nah come on
UFO Furniture's replyOfficial
13 Feb 2024, 10:57Dear UFO customer.
Thank you for bringing the issue to our attention. We are please to inform you that we have resolved the problem you encountered. Our team worked diligently to identify and rectify the issue,
We apologize for inconvenience this may have caused and appreciate your patience throughout the process. Your Satisfaction is our top priority, and we are grateful for your continued support.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team we are here to assist.
Thank you again and we look forward to serving you in the future
Kind regards,
Gerald Gotha
Gerald Gotha
UFO Furniture's reply13 Feb 2024, 10:57
Official
Dear UFO customer.
Thank you for bringing the issue to our attention. We are please to inform you that we have resolved the problem you encountered. Our team worked diligently to identify and rectify the issue,
We apologize for inconvenience this may have caused and appreciate your patience throughout the process. Your Satisfaction is our top priority, and we are grateful for your continued support.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team we are here to assist.
Thank you again and we look forward to serving you in the future
Kind regards,
Gerald Gotha
Gerald Gotha