SM
Shibu M

1 reviews | Active since Feb 2021

29 Jun 2021, 08:34

Poor quality of leather couches

I bought leather couches from UFO end of 2019, beautiful colour and they felt very comfortable. I have been using their recommended cleaning products to clean them. Last month, I started noticing some cracks on the couches, now the leather is peeling off. I can't believe I was ********** for such a lot of money. I use to buy cheap couches from cheap stores which would last me almost 10 years but UFO's couches could not even last for two years. I am so disappointed and angry. I now I have to look for new couches because I get embarrassed when people ask me about the low quality produced by UFO. Their service was excellent when I bought the couches but they left me with such poor quality of couches!

0
Replies (1)
UFO Furniture
UFO Furniture's reply29 Jun 2021, 09:29
Official
Good Morning

I sincerely hope that you are well?

I am deeply apologetic about your experience with us at UFO. I can assure you that your happiness' and satisfaction with us is very important. 

I will contact you ASAP to get this matter resolved. 

Kind regards

Chynell Klopper 
Customer Experience Manager