Poor Quality

Disappointed does not come close to explaining the quality of product and service I received from UFO. I bought a bed online and within 6 months the bed was already making spring noises, and going flat I called the Bloemfontein branch n was advised that they don’t deal with online purchases and was given a number to call instead, called multiple time with not even an answer. So I figured well…that’s what I get for buying anything on Sale even if it’s UFO. Then I go and purchase the Orlando couch…loved it! Until 6 months down the line the started seeing the poor quality in the product, the one side would make spring noises when you sit and the cushions started going flat to the point where my sister got *****ed by a nail in the couch, I called the branch and complained even asked to send someone to come view the couches themselves to understand exactly what I am talking about. The customer service and handling of the issue by the manager was horrible. He never contacted me directly, and I was the one who had to run after them for feedback on the matter. Eventually after a fight they agreed to fetch the couch and initially I honestly just wanted my money back because now I have 2 defective products from this store. But was given some excuse about the manufacture what what.. so I agreed to an exchange. They sent the new couch(different colour to mine) I complained and was given the run around but while we were busy with that issue, Not even a month with this new couch I started noticing the same poor quality. The cushions were going flat and it started making the spring noises when you sat. Called them again and sent pictures and it’s been more than 2 weeks of them saying they will fetch the couch and process my refund! I call and am told they will today and today becomes tomorrow…. The service is poor but it’s not as disappointing as the quality of their products!!