POOR CUSTOMER SERVICE, LIES, FAILING TO REFUND THE CANCELLED LAYBYE.

On 15 July 2019, I went to the Richards Bay branch to cancel my laybye. The sales person Mbali told me that i stand a chance to loose 50% of my deposit. I told her that I was sure what she is telling me does not apply to me. I then pulled out the documents that I signed when I made the labye and showed them that what I signed says 10% to a max of R1000 cancellation fee. They then promised to lodge my cancellation. Their terms and conditions say "cancellations will be refunded within 14 days". I haven't been refunded to date. I keep getting empty promises everytime I call or visit their Richards Bay Branch. Yesterday I called again. The person who answered the phone, told me she is unable to check the stayus of my csse but will ask my sales lady Mbali to give me a call. Again, I did not get a feedback from any of them. Surely the consumer rights are not respected by these people.