Poor bed set quality and poor customer service experience

I bought a Santorini Medi+ Spine Queen bed at for R5499 from UFO Furniture’s Alberton on the 27th of July 2022, I am physically challenged and overweight and when purchased the bed I asked the sales person at UFO Alberton if the bed will accommodate a person who is 120KG and the sales person agreed that this was the best bed set for my weight.

on the 2nd week after purchasing the bed the bed base started squeaking and I reported this to the store and they replaced it within a couple of days. On the 23rd of August 2022 the bed mattress now started being squeaky and was reported to the sales person who escalated this matter to a person named Chippie from the warehouse. Chippie called me on the 30th of August and assured me that the mattress would be replaced in two weeks, the two weeks was due on the 13th of September but no replacement mattress was delivered.

Since no delivery was made on the 13th of September I have been communicating with the sales person from the shop and he assured me that I would get a call from his warehouse guys who will deliver the replacement mattress on Sunday the 18th of September. No delivery took place yesterday (18th September 2022) which means that the sales person was dishonest, now he has been avoiding my WhatsApp's and not taking my calls, now due to all the incidents that took place since I made a purchase of this bed I would say the bed it is poor quality and obviously made from cheap material.

The sales person from the store gave misleading information to me regarding the delivery of the bed and I call that kind of treatment poor customer service experience

I kindly request that my complaint be escalated someone that will arrange urgent delivery of my replacement mattress

Regards