Pathetic!!

I am disgusted by your customer services.

In November 2021,I walked into your store for the first time because I noticed that UFO N1 City Mall was having a huge Black Friday Sale.

I needed a new lounge suite and after being approached by one of the salesperson and having a chat about my previous experience with the lounge suite I had before.

The salesperson then directed me to this specific lounge suite (gomma) brand and I told her a few times I don't want something that will peel in the long run.

She assured me that it wont happen with this specific lounge suite,then she explained the dos and don't which I followed.

Honestly,i took on the sale person's word and I made the purchase of R16 000 on the Black Friday deal.

2022,a year later lounge suite was still in good condition,entering 2023 my lounge suite material started cracking which was strange after what the salesperson said.

It then started peeling and I was on the phone with UFO going back and forth with them over the phone,all they could say was that the specific salesperson no longer work there and I will have to contact one of their Superiors.

I then emailed in February,sent a complaint letter and attached pictures of the long suite.

In this time I've also been in store a few times to speak to the manager and all they said was email "Gerald Gotha" with my concern.

March,I received a response to the above email stating that "according to their policy" the lounge suite is out of warranty and they can send me contact number for a company that I can send my lounge suite to have it fixed.

How pathetic is this!!!

Its not R16 that I paid,I paid R16 000 for something that only lasted over a year.

Bare in mind,we seldom would sit in the lounge,it will mainly be used when there is visitors.

It is sickening,working into my house and having to look at this lounge suite that looks even worst now as its peeling.All my money wasted.

I am extremely disappointed in this product and the customer services received by this company and more so,disappointed that this specific product falls is branded under "Gomma".