AB
Anisha B

1 reviews | Active since Jun 2016

12 Jul 2018, 14:09

Paid for a discontinued item

I recently saw a lounge suite at UFO Springfield park. I enquired about it and ordered a white lounge suite. They said they phoned their warehouse and they had the last one and once I paid for it, it will be kept for me. I then made payment of R40 000 and they said I must inform them of when I would like it delivered. Two weeks later I asked them to deliver and I'm only informed now that it was a damaged suite which cannot be sold and the style has been discontinued. They do have the same style in a full leather for an additional cost. Am I wrong to believe that they should check their stock before accepting payment or they should of checked that the stock is in order after receiving payment. Only when I asked for delivery am I told i will now get a refund and i have lost out on other offers because I was led to believe I have my lounge suite already.

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Replies (1)
UFO Furniture
UFO Furniture's reply30 Jul 2020, 08:44
Official
Dear Anisha

I am sincerely so apologetic that you are only receiving a response to your review now. 

I am also so sorry for the customer service your received. 

I will be calling you during the course of today to see how we can remedy this situation. 

Again I am so sorry. 

Kind regards

Chynell Klopper