Outrageous bad service

On 31 Aug I placed an order for a Highline lounge suite worth R18150.00. Paid R10000.00 deposit. The remainder was paid in full before delivery.<br> This was delivered on 08 Oct but was in a bad way with stuffing missing and 1 chair lopsided. I was then asked to select another suite which was delivered on 28 Oct. Once again the suite was faulty as the 3 seater recliner does not open. It was reported to Kenneth immidiately and I wrote on the delivery note as well as verbally that I demand a replacement by today or I would demand a full refund. To date I have had no feedback from them.<br> Original invoice RUS02-DEL001416, second Invoice 12100 UFO Tel ***