No sales service

I tried to purchase a 10k sofa on special online. First of all the online website is ji use because there is no order and pay function it only gives a number So qe went into store ans seen the sofa and explained we want to buy.it we were promised a call back ans now ita a week and still no call.. I cannot understand why yoy have a website almost like a catalogue but no ability to buy amd then ko callback. So from Me alone ruey lost 11k on Saturday