MY
Murendeni Y
1 reviews | Active since Jan 2020
01 Dec 2023, 15:09
No customer service, they sell bad quality and lies
November 2020 I bought a 3 piece recliner couch for R1000 and I was told that the quality is very good it doesn't peel off,i really didn't mind paying the amount as I was told its worth it. To my surprise 2 years later the couch started to peel off after paying so much thinking it's quality. I communicated to the UFO customer service they are telling me that the couch had a 1 year warranty there's nothing they can do for me except giving me the numbers of a guy who can do repairs for me at my own cost, imagine after paying R31000 and being **** to by their salesman I still have to pay from my own pocket. If I was told that the quality is very bad I wouldn't have wasted my money I would have bought something cheaper. UFO customer service is very bad all they know is selling lies.
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Replies (3)MY
Murendeni Y's updateReviewer Update
01 Dec 2023, 15:11Sorry I paid R31000 for the couch not R1000
MY
Murendeni Y's update01 Dec 2023, 15:11
Reviewer Update
Sorry I paid R31000 for the couch not R1000
UFO Furniture's replyOfficial
04 Dec 2023, 07:03Good day UFO customer
Thank you for reaching out to us with your feedback.
While it is very sad for us to hear that you are no longer satisfied with our product it is necessary to take your valid criticism to heart so we can keep improving, and for that we thank you.
We would also like to apologize for disappointing you our We have looked at your complaint and unfortunately the product is out of the 1-year manufacturer’s warranty period
Kind Regards,
Customer Service Manager
Gerald Gotha
Kind Regards,
Customer Service Manager
Gerald Gotha
UFO Furniture's reply04 Dec 2023, 07:03
Official
Good day UFO customer
Thank you for reaching out to us with your feedback.
While it is very sad for us to hear that you are no longer satisfied with our product it is necessary to take your valid criticism to heart so we can keep improving, and for that we thank you.
We would also like to apologize for disappointing you our We have looked at your complaint and unfortunately the product is out of the 1-year manufacturer’s warranty period
Kind Regards,
Customer Service Manager
Gerald Gotha
Kind Regards,
Customer Service Manager
Gerald Gotha
MY
Murendeni Y's updateReviewer Update
27 Jan 2024, 10:36Dear customer service manager
My problem here is I was told that the couch doesn't peel out hence I didn't mind paying that amount, I'm repeating IF I KNEW THAT THE QUALITY WAS SOOOOOOOOOOOOOOOOO BAD I WOULDN'T HAVE BOUGHT IT. In other words you telling me that I should accept that my money went down the drain, maybe to you that amount is nothing to me it's a lot I had to sacrifice some of the things to get that money.
So I had to lose my R31000 for you to manufacture quality goods?
You telling me that you going to IMPROVE YOUR SERVICE after I lost so much money?
This is unacceptable what's the point of paying so much only to sit comfortable on the couch for a 1 year then after that it peel off. I'm not accepting the apology. Surely there is someone who can help me with resolving the issue. It's like you manufacture bad quality purposely and you enjoying it, atleast if the couch started peeling off after 5 years that's something else but not after 2 years that's taking clients for a ride. I WANT MY ISSUE TO BE RESOLVED I DON'T AN APOLOGY, I DON'T WANT YOU TO IMPROVE YOUR SERVICE AFTER I LOST MY MONEY.
My problem here is I was told that the couch doesn't peel out hence I didn't mind paying that amount, I'm repeating IF I KNEW THAT THE QUALITY WAS SOOOOOOOOOOOOOOOOO BAD I WOULDN'T HAVE BOUGHT IT. In other words you telling me that I should accept that my money went down the drain, maybe to you that amount is nothing to me it's a lot I had to sacrifice some of the things to get that money.
So I had to lose my R31000 for you to manufacture quality goods?
You telling me that you going to IMPROVE YOUR SERVICE after I lost so much money?
This is unacceptable what's the point of paying so much only to sit comfortable on the couch for a 1 year then after that it peel off. I'm not accepting the apology. Surely there is someone who can help me with resolving the issue. It's like you manufacture bad quality purposely and you enjoying it, atleast if the couch started peeling off after 5 years that's something else but not after 2 years that's taking clients for a ride. I WANT MY ISSUE TO BE RESOLVED I DON'T AN APOLOGY, I DON'T WANT YOU TO IMPROVE YOUR SERVICE AFTER I LOST MY MONEY.
MY
Murendeni Y's update27 Jan 2024, 10:36
Reviewer Update
Dear customer service manager
My problem here is I was told that the couch doesn't peel out hence I didn't mind paying that amount, I'm repeating IF I KNEW THAT THE QUALITY WAS SOOOOOOOOOOOOOOOOO BAD I WOULDN'T HAVE BOUGHT IT. In other words you telling me that I should accept that my money went down the drain, maybe to you that amount is nothing to me it's a lot I had to sacrifice some of the things to get that money.
So I had to lose my R31000 for you to manufacture quality goods?
You telling me that you going to IMPROVE YOUR SERVICE after I lost so much money?
This is unacceptable what's the point of paying so much only to sit comfortable on the couch for a 1 year then after that it peel off. I'm not accepting the apology. Surely there is someone who can help me with resolving the issue. It's like you manufacture bad quality purposely and you enjoying it, atleast if the couch started peeling off after 5 years that's something else but not after 2 years that's taking clients for a ride. I WANT MY ISSUE TO BE RESOLVED I DON'T AN APOLOGY, I DON'T WANT YOU TO IMPROVE YOUR SERVICE AFTER I LOST MY MONEY.
My problem here is I was told that the couch doesn't peel out hence I didn't mind paying that amount, I'm repeating IF I KNEW THAT THE QUALITY WAS SOOOOOOOOOOOOOOOOO BAD I WOULDN'T HAVE BOUGHT IT. In other words you telling me that I should accept that my money went down the drain, maybe to you that amount is nothing to me it's a lot I had to sacrifice some of the things to get that money.
So I had to lose my R31000 for you to manufacture quality goods?
You telling me that you going to IMPROVE YOUR SERVICE after I lost so much money?
This is unacceptable what's the point of paying so much only to sit comfortable on the couch for a 1 year then after that it peel off. I'm not accepting the apology. Surely there is someone who can help me with resolving the issue. It's like you manufacture bad quality purposely and you enjoying it, atleast if the couch started peeling off after 5 years that's something else but not after 2 years that's taking clients for a ride. I WANT MY ISSUE TO BE RESOLVED I DON'T AN APOLOGY, I DON'T WANT YOU TO IMPROVE YOUR SERVICE AFTER I LOST MY MONEY.