IH
Ian H
1 reviews | Active since Mar 2009
18 Mar 2024, 15:01
No Contact
I've been trying to get hold of someone from UFO Furniture for months now that can assist with faulty levers and pealing. I bought the Costa Rice lounge suite from the Strubensvalley branch before they closed down. We then started experiencing issues with the levers on some of the recliners. The Cresta branch assisted at some point but they also closed down. I've also previously noted the peeling on the one recliner which have gotten worse. Can UFO please assist?
Helpful (0)
Replies (6)0
Replies (6)
UFO Furniture's replyOfficial
18 Mar 2024, 16:12Good day -Ian van Heerden.
Thank you for taking the time to contact us.
We have looked at your complaint and unfortunately the product is out of the 1-year manufacturer’s warranty period.
The set has been used as per normal wear and tear thus, we have declined request for exchange.
We are, however, able to assist by arranging repair work with an approved supplier which will be a charge to you.
Kind Regards,
Customer Service
Gerald Gotha
Kind Regards,
Customer Service
Gerald Gotha
UFO Furniture's reply18 Mar 2024, 16:12
Official
Good day -Ian van Heerden.
Thank you for taking the time to contact us.
We have looked at your complaint and unfortunately the product is out of the 1-year manufacturer’s warranty period.
The set has been used as per normal wear and tear thus, we have declined request for exchange.
We are, however, able to assist by arranging repair work with an approved supplier which will be a charge to you.
Kind Regards,
Customer Service
Gerald Gotha
Kind Regards,
Customer Service
Gerald Gotha
IH
Ian H's updateReviewer Update
20 Mar 2024, 12:38Gerald Gotha,
This is really disappointing feedback.
We have raised these concerns with UFO from the day these problems started and it was never the intension of UFO to assist by exchanging or addressing the actual problems.
Normal wear and tear should not have peeling or broken levers after one or 2 years I'm sorry.
Maybe this is the UFO standard, but in normal cases things like this shouldn't happen. If I knew from day one that this lounge suite will peel after about 15 months and that the levers will break completely, I would never have bought it in the first place.
I spent a fortune on the purchase, why do I now need to spend more money on this when these are quality/manufacturing faults?
This is really disappointing feedback.
We have raised these concerns with UFO from the day these problems started and it was never the intension of UFO to assist by exchanging or addressing the actual problems.
Normal wear and tear should not have peeling or broken levers after one or 2 years I'm sorry.
Maybe this is the UFO standard, but in normal cases things like this shouldn't happen. If I knew from day one that this lounge suite will peel after about 15 months and that the levers will break completely, I would never have bought it in the first place.
I spent a fortune on the purchase, why do I now need to spend more money on this when these are quality/manufacturing faults?
IH
Ian H's update20 Mar 2024, 12:38
Reviewer Update
Gerald Gotha,
This is really disappointing feedback.
We have raised these concerns with UFO from the day these problems started and it was never the intension of UFO to assist by exchanging or addressing the actual problems.
Normal wear and tear should not have peeling or broken levers after one or 2 years I'm sorry.
Maybe this is the UFO standard, but in normal cases things like this shouldn't happen. If I knew from day one that this lounge suite will peel after about 15 months and that the levers will break completely, I would never have bought it in the first place.
I spent a fortune on the purchase, why do I now need to spend more money on this when these are quality/manufacturing faults?
This is really disappointing feedback.
We have raised these concerns with UFO from the day these problems started and it was never the intension of UFO to assist by exchanging or addressing the actual problems.
Normal wear and tear should not have peeling or broken levers after one or 2 years I'm sorry.
Maybe this is the UFO standard, but in normal cases things like this shouldn't happen. If I knew from day one that this lounge suite will peel after about 15 months and that the levers will break completely, I would never have bought it in the first place.
I spent a fortune on the purchase, why do I now need to spend more money on this when these are quality/manufacturing faults?
UFO Furniture's replyOfficial
20 Mar 2024, 13:00ood day -Ian van Heerden.
Thank you for taking the time to contact us.
We have looked at your complaint and unfortunately the product is out of the 1-year manufacturer’s warranty period.
The set has been used as per normal wear and tear thus, we have declined request for exchange.
We are, however, able to assist by arranging repair work with an approved supplier which will be a charge to you.
Kind Regards,
Customer Service
Gerald Gotha
Kind Regards,
Customer Service
Gerald Gotha
UFO Furniture's reply20 Mar 2024, 13:00
Official
ood day -Ian van Heerden.
Thank you for taking the time to contact us.
We have looked at your complaint and unfortunately the product is out of the 1-year manufacturer’s warranty period.
The set has been used as per normal wear and tear thus, we have declined request for exchange.
We are, however, able to assist by arranging repair work with an approved supplier which will be a charge to you.
Kind Regards,
Customer Service
Gerald Gotha
Kind Regards,
Customer Service
Gerald Gotha
IH
Ian H's updateReviewer Update
25 Mar 2024, 08:14Gerald Gotha,
Thank you for your generic response, it wasn't helpful at all.
You keep on referring to a 1 year manufacturers warranty. Please be so kind as to point me to the relevant clause and section as per the sale of goods terms and conditions where it in fact states the period of the warranty and the conditions.
I do not think for one moment that you can expect customers to buy new furniture every year or 2 because the quality is not up to standard.
Thank you for your generic response, it wasn't helpful at all.
You keep on referring to a 1 year manufacturers warranty. Please be so kind as to point me to the relevant clause and section as per the sale of goods terms and conditions where it in fact states the period of the warranty and the conditions.
I do not think for one moment that you can expect customers to buy new furniture every year or 2 because the quality is not up to standard.
IH
Ian H's update25 Mar 2024, 08:14
Reviewer Update
Gerald Gotha,
Thank you for your generic response, it wasn't helpful at all.
You keep on referring to a 1 year manufacturers warranty. Please be so kind as to point me to the relevant clause and section as per the sale of goods terms and conditions where it in fact states the period of the warranty and the conditions.
I do not think for one moment that you can expect customers to buy new furniture every year or 2 because the quality is not up to standard.
Thank you for your generic response, it wasn't helpful at all.
You keep on referring to a 1 year manufacturers warranty. Please be so kind as to point me to the relevant clause and section as per the sale of goods terms and conditions where it in fact states the period of the warranty and the conditions.
I do not think for one moment that you can expect customers to buy new furniture every year or 2 because the quality is not up to standard.
UFO Furniture's replyOfficial
02 Apr 2024, 07:33Good day -Ian van Heerden.
Thank you for taking the time to contact us.
We have looked at your complaint and unfortunately the product is out of the 1-year manufacturer’s warranty period.
The set has been used as per normal wear and tear thus, we have declined request for exchange.
We are, however, able to assist by arranging repair work with an approved supplier which will be a charge to you.
Kind Regards,
Customer Service
Gerald Gotha
Kind Regards,
Customer Service
Gerald Gotha
UFO Furniture's reply02 Apr 2024, 07:33
Official
Good day -Ian van Heerden.
Thank you for taking the time to contact us.
We have looked at your complaint and unfortunately the product is out of the 1-year manufacturer’s warranty period.
The set has been used as per normal wear and tear thus, we have declined request for exchange.
We are, however, able to assist by arranging repair work with an approved supplier which will be a charge to you.
Kind Regards,
Customer Service
Gerald Gotha
Kind Regards,
Customer Service
Gerald Gotha
UFO Furniture's replyOfficial
08 Apr 2024, 15:05Dear UFO customer.
Thank you for bringing the issue to our attention. We are please to inform you that we have resolved the problem you encountered. Our team worked diligently to identify and rectify the issue,
We apologize for inconvenience this may have caused and appreciate your patience throughout the process. Your Satisfaction is our top priority, and we are grateful for your continued support.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team we are here to assist.
Thank you again and we look forward to serving you in the future
Kind regards,
Gerald Gotha
Customer Experience Manager
Gerald Gotha
Customer Experience Manager
UFO Furniture's reply08 Apr 2024, 15:05
Official
Dear UFO customer.
Thank you for bringing the issue to our attention. We are please to inform you that we have resolved the problem you encountered. Our team worked diligently to identify and rectify the issue,
We apologize for inconvenience this may have caused and appreciate your patience throughout the process. Your Satisfaction is our top priority, and we are grateful for your continued support.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team we are here to assist.
Thank you again and we look forward to serving you in the future
Kind regards,
Gerald Gotha
Customer Experience Manager
Gerald Gotha
Customer Experience Manager