AT
Amy T
1 reviews | Active since Dec 2021
24 Dec 2021, 17:22
Montana retail park UFO
I R10 000 to UFO Montana retail park as laybye for Boston couches, I went four times to try settle my account, at first they could not find my account on the system following that they claimed someone has invoiced my account meaning I can not get the couches nor my money back because of some ***** in the store. Now I need to be doing affidavit at police station as to confirm that I paid laybye in their store.
Guys if you really want peace of mind just stay away from that shop!I even showed them the WhatsApp messengers I was sending to the guy to follow up on my purchase but it's still drama.
Guys I paid money in Feb 2021 it's December 2021 🤷
Helpful (0)
Replies (1)0
Replies (1)
UFO Furniture's replyOfficial
27 Dec 2021, 13:05Dear Ms Thambe
Thank you for writing to us. We always appreciate hearing from our Customers.
Ms Thambe, I can guarantee you that UFO is not a "fly by night" Company, nor are we ******** or *******.
I sincerely understand your frustration and you have every right to be upset. We are working really hard to rectify this matter.
Asking you for certain documents is a way of protecting you and assisting you more efficiently . It also protects us as a Company.
While our internal matters are not your problem, sometimes these things do happen, things that are not always in our control.
Your understanding and patience in this regard would be greatly appreciated.
You are very welcome to call me on my personal cell *** to discuss further.
Please take care and keep safe.
Kin regards
Chynell Klopper
CEM Manager
Thank you for writing to us. We always appreciate hearing from our Customers.
Ms Thambe, I can guarantee you that UFO is not a "fly by night" Company, nor are we ******** or *******.
I sincerely understand your frustration and you have every right to be upset. We are working really hard to rectify this matter.
Asking you for certain documents is a way of protecting you and assisting you more efficiently . It also protects us as a Company.
While our internal matters are not your problem, sometimes these things do happen, things that are not always in our control.
Your understanding and patience in this regard would be greatly appreciated.
You are very welcome to call me on my personal cell *** to discuss further.
Please take care and keep safe.
Kin regards
Chynell Klopper
CEM Manager
UFO Furniture's reply27 Dec 2021, 13:05
Official
Dear Ms Thambe
Thank you for writing to us. We always appreciate hearing from our Customers.
Ms Thambe, I can guarantee you that UFO is not a "fly by night" Company, nor are we ******** or *******.
I sincerely understand your frustration and you have every right to be upset. We are working really hard to rectify this matter.
Asking you for certain documents is a way of protecting you and assisting you more efficiently . It also protects us as a Company.
While our internal matters are not your problem, sometimes these things do happen, things that are not always in our control.
Your understanding and patience in this regard would be greatly appreciated.
You are very welcome to call me on my personal cell *** to discuss further.
Please take care and keep safe.
Kin regards
Chynell Klopper
CEM Manager
Thank you for writing to us. We always appreciate hearing from our Customers.
Ms Thambe, I can guarantee you that UFO is not a "fly by night" Company, nor are we ******** or *******.
I sincerely understand your frustration and you have every right to be upset. We are working really hard to rectify this matter.
Asking you for certain documents is a way of protecting you and assisting you more efficiently . It also protects us as a Company.
While our internal matters are not your problem, sometimes these things do happen, things that are not always in our control.
Your understanding and patience in this regard would be greatly appreciated.
You are very welcome to call me on my personal cell *** to discuss further.
Please take care and keep safe.
Kin regards
Chynell Klopper
CEM Manager