MAKING UP NEW TERMS AND CONDITIONS

Lack of openness: creating fictitious terms and conditions

I purchased a bed in January 2025, and although it was claimed that "The luxurious pillow top creates a cloud like sleep experience," it is so hard that I have been experiencing back pain within a week. When I complained over the phone within seven days, I was informed that I couldn't return the bed for hygienic reasons, such as a soiled underwear. I contacted and mentioned that I had 14 days to return the items, and I was still inside that time frame. The terms and conditions also don't say that the bed isn't returnable.

They have asked for evidence that the bed is undamaged. The supplier stated I had to pop out more and take more expensive than the one I purchased, and the regional manager rejected the bed exchange, they cited. Since one would prefer to select a different bed brand, there is essentially no exchange or refund.

I'm currently awaiting manufacturer approval of my exchange based on the bed's given photos.

This is a true violation of the rights of the customer.

This is a true violation of the rights of the customer.