LIES ABOUT WARRANTY, QUALITY IS NOT GOOD AFTER TIME YET PRICE IS NOT OF A CHEAPY BED.

I bought a ishia bed double, in 2018 and the bed has the worst squeeky sound ever! I don't know if its the wood on the base or the springs on the mattress. I went to ask where I got it if I can have someone come check under the so called 10yr warranty why on earth this is getting worse by the day. The agent said they can't find my invoice, so she can't help me?? So we searched but I said you have invoices of other customers from 2012, then she said if I don't have the paper invoice I got 6yrs ago she can't help coz system has my details but no invoice.. How can I have the bed if I never made my payment and your system as a company should have some backup which they do. I asked her to help me report my complaint she gave me a **** WhatsApp to send the pictures of the bed to and that an assessor would come have a look and swap my bed... And that she would contact me. No contact til today, that number doesn't even have 2 ticks... Why lie to customer and say no details on system then find details but no invoice? Then send and give all communication details only to be given lie story and **** number. Warranty is for what? So we buy the bed and deal with terrible noise not even 10yrs later. I asked for contacts of supplier or warehouse they can't give them to me so i lodge complaint myself. Such terrible ethical behavior, I referred so many people to the store and I'm sure they are regretting that decision like I am. This bed sounds likes it's over cheap woodwork, bad quality springs or *****s just gone. Ufo need to sort this out no way