Laybye *******

I'm angry at how some companies ******* people, in April I went to do a laybye for a couch of R14000 since ufo doesn't allow taking their products on credit. Laybe was for 3 months ending now in June, went to the store at Westgate UFO on the 11/06/2021 to cancel my laybye as i will not be needing it as much as I had plan to pay off the outstanding balance for my laybye this month. Got to the store and was informed that I'll be charged 10% cancelation fee from the total purchase price of R14465 from my deposits i have been doing, I find it as a ******* because if an individual does a laybye there shouldnt be anything binding you to the store because 1stly it's interest-free.

By just requesting to cancel my laybye it has become a mission from the 11th of June until today I'm still waiting even thou i was asked to send my ID and bank statement in order to be refunded back In my account, no feedback has been given.

All I can say is that as much as they sell beautiful furniture, expensive, quality I would rather save up and buy cash instead of only being given 3 months to laybye where else other store you atleast given minimum of 6 months. Would have been better if it was disclosed to me from day 1 then I wouldn't have done a laybye in the first place. Laybye is something you commit yourself into paying if you don't afford it in cash therefore it shouldn't be a way of ripping people of their hard earned money.