Lack and inaccurate communication

Item: UFO Furniture
Rating: 3
Author: Alicia B

Lack and inaccurate communication received in terms of delivery of product purchased. I had to constantly follow up with the Bfn store in regards to the delivery. With the follow up inaccurate communication was received as I waited much longer than was communicated.

Helpful (0)

Replies (2)

UFO Furniture's replyOfficial

11 Dec 2024, 07:02

Dear Alicia Brown

Thank you for writing to us.

I am so sorry for the poor customer service you have received. I can guarantee that this is not UFO Culture.

I will be in contact with you to try rectify the situation.

Kind regards

Kind Regards
Customer Service Team

UFO Furniture's reply11 Dec 2024, 07:02

Official

Kind Regards
Customer Service Team

UFO Furniture's replyOfficial

12 Dec 2024, 10:24

Dear UFO customer Alicia Brown

Thank you for bringing the issue to our attention. We are please to inform you that we have resolved the problem you encountered. Our team worked diligently to identify and rectify the issue,

We apologize for inconvenience this may have caused and appreciate your patience throughout the process. Your Satisfaction is our top priority, and we are grateful for your continued support.

If you have any further questions or concerns, please do not hesitate to reach out to our customer support team we are here to assist.

Thank you again and we look forward to serving you in the future.

Kind regards,
Gerald Gotha
Customer Experience Manager

UFO Furniture's reply12 Dec 2024, 10:24