AM
Ablonia M

1 reviews | Active since Mar 2022

18 Mar 2022, 18:14

Im disgusted with all this.

UFO is playing with me, i had a problem in January with my couchs, they come took them fix them brought them back 21January, now the same problem is repeating, sent them email with photos attached, my email was never responded to, on top of that my leather is pilling and they wanted to come take my couchs to go fix them i said no because i dont TRUST their fixing method, i also spoke to the manager at the branch in mamelodi store He promised to do the follow-up and he will come back to me, He only called that day, this morning i did call the store to check if they have any news for me they told me the manager is in meeting with my problem he will call me back as soon as he is out, till nou still waiting for him.UFO i need my refund or new couchs and not even the same once im having ryt now, i have encountered so many problems with this once in very short period of time, this does not fit the price i have paid pleasr.

0
Replies (2)
UFO Furniture
UFO Furniture's reply21 Mar 2022, 08:02
Official
Dear Ms Mkhondo 

While we always value hearing from our Customers, please Mam let it be noted; 

We have never ignored your queries, and we have really been attentive at all times. 

We operate in line with CPA, and that is why we tried to first repair. 

Seeing now that the repair is not is not working, we are trying to see how else we can assist. 

We are aware of your problem and we have not forgotten about you. We will revert to you as soon as we possibly can. 

Sincerest apologies for any inconvenience that may have been caused, but I can assure you of our best efforts at all times. 

Kind regards

Chynell Klopper
CEM Manager. 


AM
Ablonia M's update31 Mar 2022, 11:57
Reviewer Update
I just want to take this moment to thank Mr Manager at Mamelodi store for resolving my matter according to my satisfaction, i got new couchs even though i had to pay 6000 extra, He really did His best and The sales person Ausi Mavis thanx a lot, and please don't let this kind of a thing happen next time because you will lose customers, and Mr/Ms Klopper please respond to the customers emails/queries, if you do so you will never see us taking feather steps. Thank you very much team of UFO, thumbs up, keep up i hope i will not experience the same trauma with the new product. Lovely day.