LM
Lawrance M
1 reviews | Active since Oct 2016
06 May 2023, 18:09
Horrible Service from UFO Bloemfontein
Bought and paid for a sleeper couch from Bloemfontein that was on promotion and I was promised to come collect it in 7 days. On the 8th day went to the store only to be told that I have to wait for the manufacturer to produce it. The manager promised to phone me the very same day but as usual never bothered to call me. On the 9th day I called this manager and he didn’t even sound compassionate on the phone and told me that he’s waiting for the manufacturer to call him.
In that very same conversation he once again promised to phone me on Monday which will be the 11th day since I paid for the product.
I think all UFO promotions are a **** and some form of deception
Helpful (0)
Replies (5)0
Replies (5)UFO Furniture's replyOfficial
08 May 2023, 09:23Good Morning Dear Customer
Thank you for contacting us. Apologies for the inconvenience caused.
I Will contact the store and follow up why the delay.
Kind regards,
Keletso Mogatwe
Customer Experience Manager
Thank you for contacting us. Apologies for the inconvenience caused.
I Will contact the store and follow up why the delay.
Kind regards,
Keletso Mogatwe
Customer Experience Manager
UFO Furniture's reply08 May 2023, 09:23
Official
Good Morning Dear Customer
Thank you for contacting us. Apologies for the inconvenience caused.
I Will contact the store and follow up why the delay.
Kind regards,
Keletso Mogatwe
Customer Experience Manager
Thank you for contacting us. Apologies for the inconvenience caused.
I Will contact the store and follow up why the delay.
Kind regards,
Keletso Mogatwe
Customer Experience Manager
LM
Lawrance M's updateReviewer Update
08 May 2023, 12:17Hi Keletso… can you please get someone else to call me not that clueless manager who cannot make a commitment.
He phone this morning and is still clueless about the whereabouts of the couch or when will it be delivered.
He phone this morning and is still clueless about the whereabouts of the couch or when will it be delivered.
LM
Lawrance M's update08 May 2023, 12:17
Reviewer Update
Hi Keletso… can you please get someone else to call me not that clueless manager who cannot make a commitment.
He phone this morning and is still clueless about the whereabouts of the couch or when will it be delivered.
He phone this morning and is still clueless about the whereabouts of the couch or when will it be delivered.
UFO Furniture's replyOfficial
08 May 2023, 12:38Hi Lawrance
I Have been trying to call you but no answer. I am calling you again now from 064 number.
Thanks
I Have been trying to call you but no answer. I am calling you again now from 064 number.
Thanks
UFO Furniture's reply08 May 2023, 12:38
Official
Hi Lawrance
I Have been trying to call you but no answer. I am calling you again now from 064 number.
Thanks
I Have been trying to call you but no answer. I am calling you again now from 064 number.
Thanks
LM
Lawrance M's updateReviewer Update
18 May 2023, 18:28Hi Keletso
Shall I go collect the couch from the store tomorrow Friday the 19th as per your promise?
Shall I go collect the couch from the store tomorrow Friday the 19th as per your promise?
LM
Lawrance M's update18 May 2023, 18:28
Reviewer Update
Hi Keletso
Shall I go collect the couch from the store tomorrow Friday the 19th as per your promise?
Shall I go collect the couch from the store tomorrow Friday the 19th as per your promise?
UFO Furniture's replyOfficial
19 May 2023, 09:01Hi Lawrance
Yes the couch arrived at Bloem today, you can go collect the tomorrow.
Thank you for your patience.
Kind regards,
Keletso
Yes the couch arrived at Bloem today, you can go collect the tomorrow.
Thank you for your patience.
Kind regards,
Keletso
UFO Furniture's reply19 May 2023, 09:01
Official
Hi Lawrance
Yes the couch arrived at Bloem today, you can go collect the tomorrow.
Thank you for your patience.
Kind regards,
Keletso
Yes the couch arrived at Bloem today, you can go collect the tomorrow.
Thank you for your patience.
Kind regards,
Keletso
