LM
Lawrance M

1 reviews | Active since Oct 2016

06 May 2023, 18:09

Horrible Service from UFO Bloemfontein

Bought and paid for a sleeper couch from Bloemfontein that was on promotion and I was promised to come collect it in 7 days. On the 8th day went to the store only to be told that I have to wait for the manufacturer to produce it. The manager promised to phone me the very same day but as usual never bothered to call me. On the 9th day I called this manager and he didn’t even sound compassionate on the phone and told me that he’s waiting for the manufacturer to call him.

In that very same conversation he once again promised to phone me on Monday which will be the 11th day since I paid for the product.

I think all UFO promotions are a **** and some form of deception

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Replies (5)
UFO Furniture
UFO Furniture's reply08 May 2023, 09:23
Official
Good Morning Dear Customer 

Thank you for contacting us. Apologies for the inconvenience caused. 

I Will contact the store and follow up why the delay. 

Kind regards,
Keletso Mogatwe 
Customer Experience Manager 
LM
Lawrance M's update08 May 2023, 12:17
Reviewer Update
Hi Keletso… can you please get someone else to call me not that clueless manager who cannot make a commitment.

He phone this morning and is still clueless about the whereabouts of the couch or when will it be delivered.
UFO Furniture
UFO Furniture's reply08 May 2023, 12:38
Official
Hi Lawrance 

I Have been trying to call you but no answer. I am calling you again now from 064 number. 

Thanks
LM
Lawrance M's update18 May 2023, 18:28
Reviewer Update
Hi Keletso

Shall I go collect the couch from the store tomorrow Friday the 19th as per your promise?
UFO Furniture
UFO Furniture's reply19 May 2023, 09:01
Official
Hi Lawrance 

Yes the couch arrived at Bloem today, you can go collect the tomorrow. 

Thank you for your patience. 

Kind regards,
Keletso