********** customer service from staff and management followed by a **** load of lies!!!!!

I purchased the following items reference Account SOU004259 at UFO – Southgate and paid fully in cash. Upon purchasing the item in early March 2020. I was informed that the product will be manufactured and delivered within 8 weeks as a maximum turn over time. Now as, South Africa is fully aware that the country was in lockdown effective from 27 March 2020. This boring lockdown excuse is making me livid – irrespective of the “lockdown” story which I have taken into consideration. Kindly note that the manufacturing time given has been more than enough!

This is truly disgusting customer service for the following reasons: 19 June 2020 – I followed up on my delivery with Joleen and was advised that the delivery can be expected before the end of June 2020. The reason given was that because of lockdown and “the warehouse was a mess” – in my view, surely the warehouse could not have been a “mess” because again , there should obviously be some sort of house -keeping for a reputable company like UFO – WHAT I’M GETTING TO IS THAT, YOUR STAFF MEMBERS LIVE ON LIES AND IN DOING SO, THEY DO NOT EVEN REALIZE THAT THEY ARE BRINGING THE UFO NAME INTO DISREPUTE….

On the morning of 1ST July 2020 AGAIN, I followed up with Joleen and was advised that a shipment with the same item will be delivered to the store on Monday (today) this is after the manager Gavin confirmed as I could clearly hear him in the background and once received delivery will take place between today and tomorrow 07 July 2020 latest. At this point, I informed Joleen that if it doesn’t happen I will cancel the deal and request for a full refund, I’m sure this comment didn’t mean anything to Joleen as she continued taking me for an absolute fool.

Today 07 July 2020, because UFO South Gate do not give a damn about their consumer’s including Gavin the manager, I once again followed up. At this point, based on my experience I am convinced that customer satisfaction is clearly not a factor in terms of UFO’s view, along with honesty and integrity. Today I called and asked to speak to Joleen again, and enquire about my items – When Joleen eventually came to take the call she advised that she will investigate and call me back within 2 minutes – Apart from the fact that I was not called within the 2 minutes timeframe she gave, I received a call 19 minutes later from Bridgette and guess what, Bridgette is giving me the very same story that Joleen gave BUT, conveniently the dates is now changed and just to add the cherry on top of this **** pie, all of the sudden Bridgette is not sure which date the item will be delivered to the store…. This is after a “FULL” Like a “WHOLE FULL” store manager” Gavin confirmed that the shipment will be delivered today.

Based on the above mentioned facts, I am beyond ****ed - off because, I’m clearly being taken for the biggest fool in the world and I really do not have to tolerate this level of bull**** from a company which I have been a very, very, very loyal customer. Kindly note that I had enough you may keep your items, your lies, your lack of customer service and managing service and I want a full refund this is bull shift!

I am 100% sure that I will get much better service from other companies.