MM
Murendeni M
1 reviews | Active since Oct 2023
23 Oct 2023, 22:30
Henwood are worse bed
I bought a bed on march around July started to have spring problem. Around August i complained they send people to come and investigation after that i was told these nothing wrong with the bed as im writing now the base is giving me problem,Trisha Naidoo from henwood was the one who was helping me when i told her that i want my refund because I'm not happy with the bed she told me i can only upgrade but when i read terms and conditions i have a right to get my refund within 6 months. And her costume service was bad she was rude. I would love to get assistance to return this bed and get my refund
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Replies (4)
UFO Furniture's replyOfficial
24 Oct 2023, 07:05Dear Murendeni Madia
We're sorry to hear that you've had inconsistent experiences with our product. We take quality control very seriously, and we would like to investigate this further. We will call you shortly can discuss your experience and find a solution.
Our apologies for the delay in resolving your complain.
Kind Regards,
Customer Service
Gerald Gotha
We're sorry to hear that you've had inconsistent experiences with our product. We take quality control very seriously, and we would like to investigate this further. We will call you shortly can discuss your experience and find a solution.
Our apologies for the delay in resolving your complain.
Kind Regards,
Customer Service
Gerald Gotha
UFO Furniture's reply24 Oct 2023, 07:05
Official
Dear Murendeni Madia
We're sorry to hear that you've had inconsistent experiences with our product. We take quality control very seriously, and we would like to investigate this further. We will call you shortly can discuss your experience and find a solution.
Our apologies for the delay in resolving your complain.
Kind Regards,
Customer Service
Gerald Gotha
We're sorry to hear that you've had inconsistent experiences with our product. We take quality control very seriously, and we would like to investigate this further. We will call you shortly can discuss your experience and find a solution.
Our apologies for the delay in resolving your complain.
Kind Regards,
Customer Service
Gerald Gotha
MM
Murendeni M's updateReviewer Update
25 Oct 2023, 06:32Thank i will be waiting for feedback
MM
Murendeni M's update25 Oct 2023, 06:32
Reviewer Update
Thank i will be waiting for feedback
MM
Murendeni M's updateReviewer Update
31 Oct 2023, 07:29Since i have launch my complain on the 23 October the only call i got i was only asked who was assisting me. Since the i never had from store it's being 7 days can i please get assist just like any costumer
MM
Murendeni M's update31 Oct 2023, 07:29
Reviewer Update
Since i have launch my complain on the 23 October the only call i got i was only asked who was assisting me. Since the i never had from store it's being 7 days can i please get assist just like any costumer
UFO Furniture's replyOfficial
09 Nov 2023, 07:16Dear UFO customer.
Thank you for bringing the issue to our attention. We are please to inform you that we have resolved the problem you encountered. Our team worked diligently to identify and rectify the issue,
We apologize for inconvenience this may have caused and appreciate your patience throughout the process. Your Satisfaction is our top priority, and we are grateful for your continued support.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team we are here to assist.
Thank you again and we look forward to serving you in the future
Kind regards,
Gerald Gotha
Gerald Gotha
UFO Furniture's reply09 Nov 2023, 07:16
Official
Dear UFO customer.
Thank you for bringing the issue to our attention. We are please to inform you that we have resolved the problem you encountered. Our team worked diligently to identify and rectify the issue,
We apologize for inconvenience this may have caused and appreciate your patience throughout the process. Your Satisfaction is our top priority, and we are grateful for your continued support.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team we are here to assist.
Thank you again and we look forward to serving you in the future
Kind regards,
Gerald Gotha
Gerald Gotha