Genuine learther couches peeling and rude customer service manager

UFO stores are taking us for a ride. We buy expensive furniture that we expect to last us for a long time but one would experience problems within a year. I bought a York 3piece for thousands of my hard earned money in 2022. Within a year they started peeling off, i reported the matter and they were replaced. I experienced the same peeling off with the newly exchanged couches and they were exchanged again, the exchange happened on 2024/11/11. It’s been 9 months and the new couches are also peeling. I have been in contact with mr Nyembe, the customer experience manager who has rejected my claim in the basis that the warranty has passed, he says the replacement doesn’t have warranty, how? And he doesn’t know how I previously qualified for replacement because the peeling (as seen on pictures) is because I don’t care for my couches correctly. I buy the care and protection package from the store and also, who in their right mind would buy an expensive asset and not take care of it? This is our hard earned money and we are being taken for a ride. The new couches are 9 months old and should still be within warranty. I regret buying in this store and referring my family as they also experiencing same problems.