AN
Adela N
1 reviews | Active since Feb 2022
02 Feb 2022, 11:17
**** Leather Couches
Had a very bad experience buying furniture at UFO East London Hemingways. UFO is selling **** leather and the consultants they don't explain to you when buying that what you are buying is an upper leather imagine buying a couches for R62k and only realizing later that it's not a full leather. When you returning them you are told of a 10% fee that was never explained when you bought the furniture. I'm very disappointed with their pour service
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UFO Furniture's replyOfficial
04 Feb 2022, 16:10Dear Ms Ntoyakhe
Thank you very much for writing to us. We always appreciate hearing from our Customers.
I humbly apologize that you feel the way you do.
The Store has been in regular contact with you to assist. We have sincerely tried to be as accommodating as possible to your needs.
Please note that the cancellation fee charged is industry norm and would have been in the Terms and Conditions of the OTP that you signed.
Throughout the entire process we have sincerely strived to give you the best service possible.
Kind regards
Chynell Klopper
CEM Manager
Thank you very much for writing to us. We always appreciate hearing from our Customers.
I humbly apologize that you feel the way you do.
The Store has been in regular contact with you to assist. We have sincerely tried to be as accommodating as possible to your needs.
Please note that the cancellation fee charged is industry norm and would have been in the Terms and Conditions of the OTP that you signed.
Throughout the entire process we have sincerely strived to give you the best service possible.
Kind regards
Chynell Klopper
CEM Manager
UFO Furniture's reply04 Feb 2022, 16:10
Official
Dear Ms Ntoyakhe
Thank you very much for writing to us. We always appreciate hearing from our Customers.
I humbly apologize that you feel the way you do.
The Store has been in regular contact with you to assist. We have sincerely tried to be as accommodating as possible to your needs.
Please note that the cancellation fee charged is industry norm and would have been in the Terms and Conditions of the OTP that you signed.
Throughout the entire process we have sincerely strived to give you the best service possible.
Kind regards
Chynell Klopper
CEM Manager
Thank you very much for writing to us. We always appreciate hearing from our Customers.
I humbly apologize that you feel the way you do.
The Store has been in regular contact with you to assist. We have sincerely tried to be as accommodating as possible to your needs.
Please note that the cancellation fee charged is industry norm and would have been in the Terms and Conditions of the OTP that you signed.
Throughout the entire process we have sincerely strived to give you the best service possible.
Kind regards
Chynell Klopper
CEM Manager