Extremely Bad Customer Service from UGO

I bought Lounge Suite worth R42K last year October, and I paid Cash. They delivered to me faulty Suite, it had markings on them to show that it had factory fault. I reported the faulty furniture immediately. Since the time I reported the suite (2019 October) UFO would either not respond to my query for a week, and if they do they do implement what they have promised to do. I contacted them via email, and there has not been any implementation. I want them to either replace the faulty furniture they sent me or bring back my money, I'll go buy elsewhere.