MS
Mosa S

1 reviews | Active since Jun 2020

26 Oct 2020, 14:13

Empty promises

I bought and paid for a plasma stand on 10 October. I asked that it be delivered on 28 October. And proceeded to pay for the delivery fee. The sales lady adviced that I'm lucky as it was the last one and the specific product is being discontinued.

Today, 26 October I called the sales lady to check on the lady and remind her I need delivery on the 28th. She advised that she was going to call me tomorrow 27 October(the say before delivery) because the stand was sold to someone else.

She then said apparently the stand type is still being manufactured and the supplier will get back to her.

I'm all honesty what happens between UFO and their supplier's is not my concern. They should have told me that my stand would be sold to someone else before I paid. Now come the delivery date I will not have my stand. They better give me a refund and I will never buy from there again.

I'm angry and dissapointed.

0
Replies (3)
UFO Furniture
UFO Furniture's reply26 Oct 2020, 14:17
Official
Good Day

Thank you so much for writing to us. 

I will be in contact with you shortly to see how we can turn this around. 

Kind regards

Chynell Klopper
MS
Mosa S's update26 Oct 2020, 15:22
Reviewer Update
Guys I was sorted within less than minutes, thanks to Cheryl. The lady who responded to my complaint. I am extremely happy that my complaint was sorted out within minutes and the store Manger Florence was super helpful. Now I'm not panicking anymore, can't wait to get my plasma on Wednesday. Thank you UFO Furniture ♥️♥️
UFO Furniture
UFO Furniture's reply27 Oct 2020, 06:20
Official
Good Morning

I was so happy that we could assist you so promptly. 

Enjoy your new home and your new plasma. 

Kind regards

Chynell Klopper