Empty promise and poor service.

I bought two couches in August 2022. And one of the couches started me king funny sounds when one sits on it, when I checked underneath the springs were broken. A complain was lodged in March 2023 about the couch, I was told to take pictures and send them, I did exactly as I was asked. I was promised that they will come and bring another one, until today I am still waiting and there is no movement of some sort. I keep calling but there is nothing happening.