MM
Monsley M

1 reviews | Active since Mar 2021

13 Mar 2021, 13:54

Dissatisfied

I bought sofas for R23 000. I was advised to use a certain polish by the sales person and I started using it and now the sofas are cracking. I went to the store and I was told that the guarantee which is 12 months has passed. But the problem here is the polish and not the sofas. Which I was advised by the sales person to use the polish. I went to the store twice and I was turned back because 12 months has already past. I cannot afford to have my money thrown down the drain just like that over advice which was given to me by a store consultant.

0
Replies (2)
UFO Furniture
UFO Furniture's reply14 Mar 2021, 21:52
Official
Good Evening

Thank you so much for writing to us we value hearing from our Customers. 

I will be in touch with you first thing tomorrow morning. 

Kind regards

Chynell Klopper 
MM
Monsley M's update27 Mar 2021, 12:10
Reviewer Update
Hello

I received the call from Chynell who advise me to go to the store and get sofas worth R23 000 as they nolonger have the ones I bought. I asked her to send me an email as confirmation and proof of our conversation. I still have not received any email from her.