Dissapointed Customer - Order ***

I bought furniture worth R24 000+ at UFO on 25 August 2018 {Order number ********** 826} and have been so disappointed and disgusted by the lack of service I have received post delivery from the store.

When the furniture was delivered we were painting my lounge and when the delivery people wanted to open the furniture I requested them to not open since we had paint all over. What they didn't advise me though was that 2 items from the furniture needed to be assembled and very complex assembling which may damage the items if I get someone who does not work with this furniture.

The delivery guys kept on buzzing me while I was at work and they didn't even tell me these products need assembling. When I spoke to them over the phone they didn't at any point mention this, which makes me think it was convenient for them to not open the items because they could have told me that assembling needs to be done.

I paid so much for these that I don't understand why the store now says I need to pay delivery again if their people come through to assemble. Why did they not say exactly what I needed to expect, because I would have asked them to open the items and assemble and would have covered them again myself. The store manager is also very *********** because I've been waiting his call for 2 days. The only person who gave me service was the sales lady.

I'm now sitting with a R2500 chair that's not assembles, as well as a drawer worth R5000.