Disgusted loyal customer

I am disgusted by the Webstore service ,on the 22nd November 2021 I bought a Restonic Toscana 137cm B/set, I was assisted by Bright Majola who promised delivery within 9 days. The delivery never happened and no response or updates from Bright. On the 15th Dec and his supervisor Gerald Gotha said I would have to wait till the end of January 22. I was livid as the bed was supposed to accommodate my visitors that were coming. They offered me a ISCHIA MK:11 which fell apart within a month. On the 31st of January I sent all the pictures and was told delivery will take place that friday which was the end of February. Today is the 28 March and I still have not received an exchange.