LL
Loraine L
1 reviews | Active since Jul 2024
10 Jul 2024, 18:15
Disgusted
I bought the Alaska Dinning suite in 2022 from UFO N1 city of which it went twice for repairs ever since. They said it takes 120kg per seat but the *****s are coming out and the leather is busy tearing still even after the repairs.
I made contact in November 2023 requesting for another repair, I was given a wrong email address and contact number for Head office when wanting to complain. My Guarantee expired in May 2024 , I was even promised by managers in November that they going to call me back but nothing, it’s July 2024 and no contact has been made from anyone on their side . How pathetic to say the least. I spent a lot of money thinking I am getting good quality and service but both are horrible. I would not have bought from UFO if I had known I would be sitting with a broken product and such bad customer service.
Helpful (0)
Replies (4)0
Replies (4)
UFO Furniture's replyOfficial
11 Jul 2024, 10:04 Dear…Loraine Lebuso
We're sorry to hear that you've had inconsistent experiences with our product.
We take quality control very seriously, and we would like to investigate this further.
Our apologies for the delay in resolving your complaint.
I will contact the Store Manager and the Regional Manager to assist in resolving the mentioned complain. ASAP.
Kind Regards,
Customer Service
Gerald Gotha
We're sorry to hear that you've had inconsistent experiences with our product.
We take quality control very seriously, and we would like to investigate this further.
Our apologies for the delay in resolving your complaint.
I will contact the Store Manager and the Regional Manager to assist in resolving the mentioned complain. ASAP.
Kind Regards,
Customer Service
Gerald Gotha
UFO Furniture's reply11 Jul 2024, 10:04
Official
Dear…Loraine Lebuso
We're sorry to hear that you've had inconsistent experiences with our product.
We take quality control very seriously, and we would like to investigate this further.
Our apologies for the delay in resolving your complaint.
I will contact the Store Manager and the Regional Manager to assist in resolving the mentioned complain. ASAP.
Kind Regards,
Customer Service
Gerald Gotha
We're sorry to hear that you've had inconsistent experiences with our product.
We take quality control very seriously, and we would like to investigate this further.
Our apologies for the delay in resolving your complaint.
I will contact the Store Manager and the Regional Manager to assist in resolving the mentioned complain. ASAP.
Kind Regards,
Customer Service
Gerald Gotha
UFO Furniture's replyOfficial
11 Jul 2024, 13:37 Good day UFO Customer Thank you for taking the time to contact us. We have looked at your complaint and unfortunately the product is out of the 1-year manufacturer’s warranty period. The set has been used as per normal wear and tear thus, we have declined request for exchange. We are, however, able to assist by arranging repair work with an approved supplier which will be a charge to you. we did send you a quote on the 18.06.2024 for repairs and never got a response.
Kind Regards,
Customer Service
Gerald Gotha
Kind Regards,
Customer Service
Gerald Gotha
UFO Furniture's reply11 Jul 2024, 13:37
Official
Good day UFO Customer Thank you for taking the time to contact us. We have looked at your complaint and unfortunately the product is out of the 1-year manufacturer’s warranty period. The set has been used as per normal wear and tear thus, we have declined request for exchange. We are, however, able to assist by arranging repair work with an approved supplier which will be a charge to you. we did send you a quote on the 18.06.2024 for repairs and never got a response.
Kind Regards,
Customer Service
Gerald Gotha
Kind Regards,
Customer Service
Gerald Gotha
LL
Loraine L's updateReviewer Update
12 Jul 2024, 15:21Dear Gerald
Thank you for your reply. Firstly I have not received an email send on the 18th June. I have checked my spam items as well and there is nothing. I think the chairs were never properly assembled because the *****s kept on falling out even after it was twice repaired. I came into the shop last year November 2023 and only on the 18th June 2024 your staff rep**** as you have said but I am yet to receive this email. I think this service is pathetic. I understand the warrantee is over therefore I asked for a quote but even this you could not produce. Personally I think the chairs should have lasted longer than 2 years instead of falling apart. The chairs were expensive to buy and I think that all 6 chairs should go for repairs again. I would like someone to come out and have a look at the set of chairs as this review falls negatively on your shop (N1 City). I am highly disappointed that I spend so much money at your shop only to have received a broken product.
Kindest regards
Lorraine Lebuso
Thank you for your reply. Firstly I have not received an email send on the 18th June. I have checked my spam items as well and there is nothing. I think the chairs were never properly assembled because the *****s kept on falling out even after it was twice repaired. I came into the shop last year November 2023 and only on the 18th June 2024 your staff rep**** as you have said but I am yet to receive this email. I think this service is pathetic. I understand the warrantee is over therefore I asked for a quote but even this you could not produce. Personally I think the chairs should have lasted longer than 2 years instead of falling apart. The chairs were expensive to buy and I think that all 6 chairs should go for repairs again. I would like someone to come out and have a look at the set of chairs as this review falls negatively on your shop (N1 City). I am highly disappointed that I spend so much money at your shop only to have received a broken product.
Kindest regards
Lorraine Lebuso
LL
Loraine L's update12 Jul 2024, 15:21
Reviewer Update
Dear Gerald
Thank you for your reply. Firstly I have not received an email send on the 18th June. I have checked my spam items as well and there is nothing. I think the chairs were never properly assembled because the *****s kept on falling out even after it was twice repaired. I came into the shop last year November 2023 and only on the 18th June 2024 your staff rep**** as you have said but I am yet to receive this email. I think this service is pathetic. I understand the warrantee is over therefore I asked for a quote but even this you could not produce. Personally I think the chairs should have lasted longer than 2 years instead of falling apart. The chairs were expensive to buy and I think that all 6 chairs should go for repairs again. I would like someone to come out and have a look at the set of chairs as this review falls negatively on your shop (N1 City). I am highly disappointed that I spend so much money at your shop only to have received a broken product.
Kindest regards
Lorraine Lebuso
Thank you for your reply. Firstly I have not received an email send on the 18th June. I have checked my spam items as well and there is nothing. I think the chairs were never properly assembled because the *****s kept on falling out even after it was twice repaired. I came into the shop last year November 2023 and only on the 18th June 2024 your staff rep**** as you have said but I am yet to receive this email. I think this service is pathetic. I understand the warrantee is over therefore I asked for a quote but even this you could not produce. Personally I think the chairs should have lasted longer than 2 years instead of falling apart. The chairs were expensive to buy and I think that all 6 chairs should go for repairs again. I would like someone to come out and have a look at the set of chairs as this review falls negatively on your shop (N1 City). I am highly disappointed that I spend so much money at your shop only to have received a broken product.
Kindest regards
Lorraine Lebuso
UFO Furniture's replyOfficial
18 Jul 2024, 13:38 Good day UFO Customer Thank you for taking the time to contact us. We have looked at your complaint and unfortunately the product is out of the 1-year manufacturer’s warranty period. The set has been used as per normal wear and tear thus, we have declined request for exchange. We are, however, able to assist by arranging repair work with an approved supplier which will be a charge to you. we did send you a quote on the 18.06.2024 for repairs and never got a response.
Kind Regards,
Customer Service
Gerald Gotha
Kind Regards,
Customer Service
Gerald Gotha
UFO Furniture's reply18 Jul 2024, 13:38
Official
Good day UFO Customer Thank you for taking the time to contact us. We have looked at your complaint and unfortunately the product is out of the 1-year manufacturer’s warranty period. The set has been used as per normal wear and tear thus, we have declined request for exchange. We are, however, able to assist by arranging repair work with an approved supplier which will be a charge to you. we did send you a quote on the 18.06.2024 for repairs and never got a response.
Kind Regards,
Customer Service
Gerald Gotha
Kind Regards,
Customer Service
Gerald Gotha