MM
Moeti M
1 reviews | Active since Jan 2016
02 Aug 2022, 13:14
Disgruntled Mabopane-UFO Client
Around May 2022, we bought a base-set at Mabopane-UFO. Within a month it started showing signs of collapsing. Reported the matter to the store and customer service but all was in vain. Ultimately we returned the bed ourselves to the store. About two weeks ago the Mabopane store Manager called us to inform us that their supp**** rejected our claim (how so), and he promised to come back to us in 15-minutes after discussing the matter further with his boss, but to date we are still waiting for that call. All we want is our refund, nothing else.
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UFO Furniture's replyOfficial
02 Aug 2022, 14:32Dear Mam/Sir
Thank you for your message.
Unfortunately neither UFO nor the supplier will be able to assist you.
We will need to return your stock.
Both the Supplier who inspected as well as the Store found there to be a stain on the mattress and it is against policy to exchange anything that that is soiled or stained.
It is clearly indicated on the warranty/guarantee of the product.
We do have photos of the above which was taken when you brought the stock back to the store.
Kind regards
Chynell Klopper
CEM Manager
Thank you for your message.
Unfortunately neither UFO nor the supplier will be able to assist you.
We will need to return your stock.
Both the Supplier who inspected as well as the Store found there to be a stain on the mattress and it is against policy to exchange anything that that is soiled or stained.
It is clearly indicated on the warranty/guarantee of the product.
We do have photos of the above which was taken when you brought the stock back to the store.
Kind regards
Chynell Klopper
CEM Manager
UFO Furniture's reply02 Aug 2022, 14:32
Official
Dear Mam/Sir
Thank you for your message.
Unfortunately neither UFO nor the supplier will be able to assist you.
We will need to return your stock.
Both the Supplier who inspected as well as the Store found there to be a stain on the mattress and it is against policy to exchange anything that that is soiled or stained.
It is clearly indicated on the warranty/guarantee of the product.
We do have photos of the above which was taken when you brought the stock back to the store.
Kind regards
Chynell Klopper
CEM Manager
Thank you for your message.
Unfortunately neither UFO nor the supplier will be able to assist you.
We will need to return your stock.
Both the Supplier who inspected as well as the Store found there to be a stain on the mattress and it is against policy to exchange anything that that is soiled or stained.
It is clearly indicated on the warranty/guarantee of the product.
We do have photos of the above which was taken when you brought the stock back to the store.
Kind regards
Chynell Klopper
CEM Manager