SM
Sifanekiso M

1 reviews | Active since Nov 2024

06 Nov 2024, 12:47

Disappointed customer

Last year I bought couches and a bedroom suite at UFO Benoni. I was happy with the excellent service I got from Mr Vanesh Singh, hence I went back to make my 2nd purchase which was the bedroom suite. Bear in mind that the furniture at UFO doesn't come cheap.

I had told myself that I was done with buying furniture for a very long time not knowing that I was in for the biggest disappointment of my life. A year later, I found myself with a broken (not cracked) bedroom suite,which exposed the cheapest quality of material that was used and I never expected to see such.

I reported the incident to UFO Benoni and I was told that they can not help, after the amount I paid for the bedroom suite. Imagine it's just a year later and I found myself sleeping on the floor after spending such an amount. I wish I had ever referred my friends and family.

I will never ever recommend anyone to buy furniture from UFO. I just realised that once they get your money and dump their cheap stuff on you, you are no longer valuable. I am extremely disappointed with their service at the moment. STAY AWAY FROM UFO FURNITURE.

0
Replies (3)
UFO Furniture
UFO Furniture's reply06 Nov 2024, 13:11
Official
Dear UFO Customer 

Thank you for bringing this to our attention, 
 
 We sincerely apologize for the poor service you experienced with us. 
 
 This is not the level of service we strive to deliver. 
 
 We will investigate and provide you with feedback soon.
 
 Please anticipate a call from our after-sales administrator. 
 
 Kind Regards 
 Customer Service Team....

SM
Sifanekiso M's update13 Nov 2024, 16:09
Reviewer Update
Thank you UFO Furnitures for reversing your decision of not helping me. They asked me to bring back the broken bed and gave me a new one.

Forever greatfulπŸ™πŸ™πŸ™

You have won your customer back. I will be back for more furniture in the future and will definitely continue telling friends and family about the excellent service.

Thank you thank you thank youπŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘πŸ‘

UFO Furniture
UFO Furniture's reply13 Nov 2024, 18:12
Official
 
Dear UFO customer. 

Thank you for bringing the issue to our attention. We are please to inform you that we have resolved the problem you encountered. Our team worked diligently to identify and rectify the issue, 

We apologize for inconvenience this may have caused and appreciate your patience throughout the process. Your Satisfaction is our top priority, and we are grateful for your continued support. 

If you have any further questions or concerns, please do not hesitate to reach out to our customer support team we are here to assist. 

Thank you again and we look forward to serving you in the future. 

Kind regards,
 Gerald Gotha
 Customer Experience Manager