Disappointed by customer service and Lies from UFO

I have bought a bed at UFO furniture Centurion in October 2021 for my daughter, by January 2022 the base have broken. I called the Centurion branch to complain on the 02.02.2022. They sent me from pillar to post everytime I call, they do a little follow up. I had to call them all them time. Finally I was informed that a guy names Peter has to prepare paper work for the factory to do a replacement. Peter promised me a delivery by last week Sunday, still no delivery and no calls from the shop. To date still no delivery, I made another follow up. According to Peter th store should have made a replacement, according to th store they are still waiting for paper work from him. Who is telling me th truth, I am being taken advantage of by such a big furniture shop. This is sickening , no one from my cycle will ever buy from UFO

I have spoken to K****tso and Newman at the shop,no one is taking me serious