NN
Nondumiso N
1 reviews | Active since Nov 2016
29 Nov 2024, 03:29
Disappointed
I bought a coffee table online and the only confirmation I got was from payfast. It is 4 days later and the store had not contacted me, let alone and email acknowledging my order
I had to call the online department, still silence after that
Helpful (0)
Replies (2)0
Replies (2)
UFO Furniture's replyOfficial
29 Nov 2024, 06:47Good day Nondumiso-
Thank you for bringing this to our attention,
We sincerely apologize for the poor service you experienced with us.
This is not the level of service we strive to deliver.
We will investigate and provide you with feedback soon.
Please anticipate a call from our after sales administrator.
Kind Regards
Customer Service Team....
We sincerely apologize for the poor service you experienced with us.
This is not the level of service we strive to deliver.
We will investigate and provide you with feedback soon.
Please anticipate a call from our after sales administrator.
Kind Regards
Customer Service Team....
UFO Furniture's reply29 Nov 2024, 06:47
Official
Good day Nondumiso-
Thank you for bringing this to our attention,
We sincerely apologize for the poor service you experienced with us.
This is not the level of service we strive to deliver.
We will investigate and provide you with feedback soon.
Please anticipate a call from our after sales administrator.
Kind Regards
Customer Service Team....
We sincerely apologize for the poor service you experienced with us.
This is not the level of service we strive to deliver.
We will investigate and provide you with feedback soon.
Please anticipate a call from our after sales administrator.
Kind Regards
Customer Service Team....
UFO Furniture's replyOfficial
09 Dec 2024, 13:40Dear UFO customer.
Thank you for bringing the issue to our attention. We are please to inform you that we have resolved the problem you encountered. Our team worked diligently to identify and rectify the issue,
We apologize for inconvenience this may have caused and appreciate your patience throughout the process. Your Satisfaction is our top priority, and we are grateful for your continued support.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team we are here to assist.
Thank you again and we look forward to serving you in the future.
Kind regards,
Gerald Gotha
Customer Experience Manager
Gerald Gotha
Customer Experience Manager
UFO Furniture's reply09 Dec 2024, 13:40
Official
Dear UFO customer.
Thank you for bringing the issue to our attention. We are please to inform you that we have resolved the problem you encountered. Our team worked diligently to identify and rectify the issue,
We apologize for inconvenience this may have caused and appreciate your patience throughout the process. Your Satisfaction is our top priority, and we are grateful for your continued support.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team we are here to assist.
Thank you again and we look forward to serving you in the future.
Kind regards,
Gerald Gotha
Customer Experience Manager
Gerald Gotha
Customer Experience Manager