Damaged goods and bad attitude

I am extremely hurt and disappointed in a service we received from UFO, We bought couches and Bedroom suite from UFO Marlboro and they delivered the damaged couches with scratches and we called UFO landline number and it was not picked up. I then went to the Store and I was told that I am being given something from the floor. why would they give us something on the floor without informing before that they don't have stock and the goods on the floor are the only ones, I spoke to the store manager Abdul who did not show any signs of remorse and care. This is an unnecessary delay, should the sales man (Nico) informed us that there is no stock, we would have chosen something else but now now we have to wait for a cheque for 2 weeks. This is very bad and I do not trust UFO in Marlboro I think this is how they work. they are taking chances and selling people damaged goods from the floor.