Damaged couches

I bought a 3 piece lounge suite at UFO Menlyn branch. I was informed that it comes with a lifetime guarantee for the frame structure. Which means if anything happens to the frame I can contact them for repairs.

Then on the 2nd of October 2019 I logged a call. They are not aware of the that, I was informed that the salesman who assisted me is no longer working there then I told them that this guy was working for UFO and not for his company. As if I have been mislead by him. Fortunately I had my copies of invoice and document which indicated that lifetime guarantee that was told about, I forwarded them together with pictures of couches through email. Then the branch manager rep**** that a call has been logged, ND and a driver will contact me for collection.

I keep on making follow ups with no success. Then I was informed that the branch manager who rep**** to my mail is no longer working there. I have to resend again the information so that a call can be logged again. I did that and till today I am waiting for a drive to come and pick them up.

Now I am being told that their manufacturer is giving them challenges. I insisted that I don't have a contract with the manufacturer but with UFO. Few days back I was told that a driver will contact me and nothing has happened. Today is the 6th of October which is a year waiting.

This is the bad service I am getting and I won't recommend a person to buy from UFO