Damaged Couches

I am really disappointed and angry with the way UFO Furniture has been handling my query with the coaches I bought at Hemingways Mall in East London. We bought couches and on the day of delivery the guys who were assembling damaged the 3 division coach underneath, and the zipper was torn. I called them and they promised to sort it out which took more 3 weeks. In this period, Johhan Bekker whom I assume is the Branch Manager was really not helpful. I had to call them all the time to check what is going, he'd promise to call me back but he never did. Eventually they were sorted out but on delivery there came back damaged. I called him and sent him the pictures. He referred me to someone else saying claiming he wont be at work for the next 10 days. I went to the store on the 3rd day after I spoke with and found him at the shop. They told me about some delayed delivery. I was expecting the exchange to happen this week as they promised but again they are keeping quite, no feedback, nothing. Purchasing the couches from UFO Furniture is becoming a nightmare and I regret setting my foot there. Their customer service is so disappointing their this Johann person so useless. He doesn't even show interest in ensuring that this is sorted out. I just wish they can just take their couches and give us our money back. I AM VERY ANGRY AND DISAPPOINTED, AFTER THIS I'D NEVER BUY ANYTHING FROM THEM EVER AGAIN. THEY ASKED ME TO GIVE THEM A LAST CHANCE AND THIS IS THEIR BEST I GUESS. I am not going to let this go.