DAMAGED COUCH CANNOT BE REPLACED NOT THEIR FAULT

I AM REGULAR CLIENT TO UFO AND TO DATE I HAVE SPEND OVER A 250K FROM THEM - WE BOUGHT COUCHES FROM UFO CASH - 8 MONTHS AFTER THE PURCHASE ONE OF THEM STARTED SHOWING SOME LINE IN THE MIDDLE AND FEW WEEKS LATER IT WAS TORN - I PHONE THE STORE I WAS TOLD THERE IS NOTHING THEY CAN DO ANYTHING ABOUT IT SINCE IT WAS OUT OF WARRANTY - WHEN I TOLD THEM IT LOOK LIKE A FACTORY FAULT - I WAS REQUESTED T TAKE A PICTURE OF THE COUCH AND EMAIL IT TO THEM , UPON DOING THAT THE MANAGER AT STORE TOLD ME HEAD OFFICE WILL CALL ME AND SEND A PERSON TO COME AND CHECK WHAT MIGHT HAVE HAPPENED - THREE MONTHS WENT PASSED - I CALLED MANAGER MANY TIMES AND SHE ALWAYS TOLD A DIFFERENT STORY HEAD OFFICE WILL COME BACK TO ME - WHEN I REQUESTED HO - NUMBERS SHE SAID SHE CANNOT GIVE ME THE NUMBERS - CHECKED THEM ON GOOGLE - I , CALLED THEM AND AGAIN I WAS TOLD THEY ARE VERY SORRY BUT THERE IS NOTHING THEY CAN DO ABOUT IT - AS IT IS OUT OF WARRANTY - I HAVE SEND EMAILS MADE CALLS TO HAVE A MEETING WITH THE RM WITH NO LUCK - AND STILL TO THIS DAY THEY DONT SHOW ANY CARE OR NOT EVEN INTERESTED TO CHECK WHAT MIGHT HAVE HAPPENED THE ONLY OPTION I AM LEFT WITH IS TO TAKE IT BACK EVEN IF IT MEANS I LOOSE MONEY