Customer Service is a nightmare

UFO Mthatha. I had a horrible experience in this store. I bought a beautiful couch and paid cash also paid for delivery and asked for it to be delivered in the afternoon, they agreed, around 16:00 I phoned the store to find out where they are the sales agent said “we waited for you to tell us to deliver” like really 🙄. She then told me that they are now putting my stuff in the truck they will deliver before they close, I waited, few minutes before 18:00 the gentleman phoned me saying they will not be able to deliver and how this this my fault cause they wanted to deliver earlier and i asked them to deliver in the afternoon, but the same gentleman who said this did not indicate that the afternoon delivery was going to be a problem I assume this gentleman is a manager.

The following morning they delivered around 10:30, the delivery guy gave me a lot of paperwork to sign without any explanation it was 3 X receipts and 3 X tax invoices, i signed them all and kept one from each as my copy, i can not not have a copy of what i signed🙄.

This gentleman phoned me telling me how I was not supposed to take those copies because them made a mistake they took 18550 from my debit card and they ring in less amount in their cash register so they were correcting my mistake and i must bring the copies to the store🙄.

You store has beautiful furniture and i am very satisfied with my couches but the after sales experience is a nightmare.