Customer complain

Item: UFO Furniture
Rating: 1
Author: Alfa S

I bought a couch for 42k after a year they started peeling of, since i lodge a complain last year December till today the is no respone

Helpful (0)

Replies (2)

UFO Furniture's replyOfficial

16 Nov 2023, 06:37

Dear Alfa S

We're sorry to hear that you've had inconsistent experiences with our product. We take quality control very seriously, and we would like to investigate this further.
Our apologies for the delay in resolving your complain.
I will contact the store and assist in resolving the mentioned complain.

Kind Regards,
Customer Service
Gerald Gotha

UFO Furniture's reply16 Nov 2023, 06:37

Official

UFO Furniture's replyOfficial

21 Nov 2023, 11:05

Good day UFO customer

Thank you for reaching out to us with your feedback.

While it is very sad for us to hear that you are no longer satisfied with our product it is necessary to take your valid criticism to heart so we can keep improving, and for that we thank you.

We would also like to apologize for disappointing you our We have looked at your complaint and unfortunately the product is out of the 1-year manufacturer’s warranty period

Kind Regards,
Customer Service Manager
Gerald Gotha

UFO Furniture's reply21 Nov 2023, 11:05

Official

Good day UFO customer

Thank you for reaching out to us with your feedback.

While it is very sad for us to hear that you are no longer satisfied with our product it is necessary to take your valid criticism to heart so we can keep improving, and for that we thank you.