TK
Tina K
1 reviews | Active since Oct 2021
10 Oct 2023, 14:44
*********** customer care service
Bought a set of diamond mirror pedestals 1 drawer had a problem exchanged twice after so much trouble of going to and from the shop I opted for a free standing lamp , took some time to open when I finally did I the lamp stand was missing. I informed my sales man same time, he sad the manager said it was in the box and that I shud email the store of which I did with no reply and no response from the store. The lamp is useless without the stand and I am so frustrated with the overall customer service of this shop (Springfield branch)
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Replies (3)0
Replies (3)
UFO Furniture's replyOfficial
10 Oct 2023, 15:11Dear UFO Customer, We're sorry to hear that you had an unpleasant experience at our store. This behaviour is unacceptable, and we apologize for any inconvenience or discomfort it may have caused. We have spoken with our staff and are taking steps to ensure that this doesn't happen again. Your feedback is important to us and helps us grow.
I will be calling you shortly.
I will be calling you shortly.
Kind Regards,
Customer Service Manager
Customer Service Manager
Gerald Gotha
UFO Furniture's reply10 Oct 2023, 15:11
Official
Dear UFO Customer, We're sorry to hear that you had an unpleasant experience at our store. This behaviour is unacceptable, and we apologize for any inconvenience or discomfort it may have caused. We have spoken with our staff and are taking steps to ensure that this doesn't happen again. Your feedback is important to us and helps us grow.
I will be calling you shortly.
I will be calling you shortly.
Kind Regards,
Customer Service Manager
Customer Service Manager
Gerald Gotha
TK
Tina K's updateReviewer Update
10 Oct 2023, 17:53Thanks Gerald for reaching out to me after I had lost all hope . Looking forward my stand being delivered. Thanks
TK
Tina K's update10 Oct 2023, 17:53
Reviewer Update
Thanks Gerald for reaching out to me after I had lost all hope . Looking forward my stand being delivered. Thanks
UFO Furniture's replyOfficial
24 Oct 2023, 08:26Dear UFO customer.
We are please to inform you that we have resolved the problem you encountered. Our team worked diligently to identify and rectify the issue,
We apologize for inconvenience this may have caused and appreciate your patience throughout the process. Your Satisfaction is our top priority, and we are grateful for your continued support.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team we are here to assist.
Thank you again and we look forward to serving you in the future
Kind regards,
Gerald Gotha
Customer Experience Manager
Gerald Gotha
Customer Experience Manager
UFO Furniture's reply24 Oct 2023, 08:26
Official
Dear UFO customer.
We are please to inform you that we have resolved the problem you encountered. Our team worked diligently to identify and rectify the issue,
We apologize for inconvenience this may have caused and appreciate your patience throughout the process. Your Satisfaction is our top priority, and we are grateful for your continued support.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team we are here to assist.
Thank you again and we look forward to serving you in the future
Kind regards,
Gerald Gotha
Customer Experience Manager
Gerald Gotha
Customer Experience Manager