Cradlestone Branch Manager Awesome

I bought a couch sometime in Aug 2020 at lifestyle crossing in JHB west, however recently picked that the leather was peeling off. I was not happy about this as i was advised its partly Genuine leather.

I made a phonecall to the branch they have now moved to, Cradlestone, spoke to the manager Maletstasi Sephai.

That s the turning point...

She welcomed my issue with open arns and warm hands, she asked me to whatsapp her the pictures and she quickly acknowledged and escalated the matter.

Within a matter of days, i received feedback that my couch will be exchanged, for this i was delighted.

Furthermore i had opted to pick uo the couch myself, when she realised i wont make it, she offered to deliver which was something that saved me a lot of valuable time.

In her you have a true service champion, for the exact abive reasons i am trying to save up for a 3seater Chesterfield leather couch and I'll definitely be buying it from UFO